FAQ- MORSEN — Morsen Skip to content

We Are Here To Help

Frequently Ask Questions

For General Questions

What is your warranty policy?

Morsen will either replace or repair the defective unit based upon our discretion. Items returned without an order number and returning address will be rejected.

For the defective goods, Warranty process as follows:

  • Send us your order number and pictures of defective light to: service@morsenled.com
  • Within 180 days purchases, MORSEN will cover the shipping cost from customer to warehouse.
  • For goods between 181 days and 3 years from the date of original invoice, a service to ship the defective product for repair or replacement to the MORSEN. Customers need to pay the shipping cost at local logistics.
    Tips: Contact service@morsenled.com by learning how to obtain lower shipping rate at logistics company.

MORSEN reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any LED Products purchased after such modification or discontinuance. Except as set forth in this LED Warranty, all other provisions in the applicable MORSEN Terms and Conditions of Sale apply to any LED Products.

Most of lights carry a 3-Year warranty at no cost to fix.

What is your return policy?

All of our products come with a 30-day return policy. If you're not satisfied with your purchase, we'll provide a hassle-free return process. Here are some details to note:

*All returns or exchanges must be received in like new condition with all original accessories and packaging.
*All returns received with damaged or missing components may be deducted from the refunded amount.
*All returns shipping cost should be paid by customers .
*All returns will be accepted within 30 days from the original order date. Returns sent after 30 days will not be accepted.

What are LEDs?

LEDs are light-emitting diodes, or electronic components that produce light by converting electrical energy directly to light by the movement of electrons within the material of the diode. LEDs are highly efficient, they are beginning to replace most conventional light sources.

  • The more diodes they have on the fixture, it will generate more power.

What are the advantages switching to LED? 

LEDs have no gases, filaments or other moving parts. They provide light through a one-step process that takes place within the diode. You do not have to worry about broken glass or other parts breaking or coming loose.

How do traditional light and LED light compare?

LED lights are 30-50% more efficient than most traditional lights.
The most efficient way for comparison is to compare the actual consumption of each different light.

Do you sell and ship to my country?  

Yes. Barring an embargo, we sell and offer shipping to almost every countries. Please contact us at service@morsenled.com for a quote and order fulfillment. For quick processing, tell us what product you would like to purchase and include your mailing address.

How long does it take to build(lead time) and ship a product?

Big bulk orders: MORSEN owned factory need 7 days for manufacturing fixtures.
Local Stock: Order will be processe within 2 Days from payment approval.

How do I become a distributor or drop-shipping?

To become a distributor, submit an inquiry through our Contractor & Channel Partner page. A member of our team will assist you in becoming a Sol Channel Partner.


Or sign up at our Affiliates Program

For Grow Lights

How can I find my light's correct spot in terms of hanging height above the canopy?

We suggest starting with the light at 36” (90cm) for the first 3-7 days. After this initial break in period, the light can be lowered down, 6” (15cm) at a time, until you reach 24” (60cm). If any discoloration or twisting happens on the leaves, raise the light back up 6”. This should be the height you maintain through the plant’s life cycle.

  • Par value is determined by the height of the illumination, the closer the distance the higher the par value.
  • Morsen Grow Light should be 12-24 inches (30-60cm) from the top of the canopy, but don't get too close to burn the plants.

Can I still use CO2 in my room with my Morsen LED?

Absolutely! One of the greatest benefits of higher room temps when growing with LEDs is that the plant's ability to assimilate CO2 greatly increases when temps are raised to 82-85 ℉(27-30℃). In fact, it is widely believed to be the ideal temperature for this process to take place, meaning your plants are fully utilizing that tank of gas that was such a pain in the butt to drag into your grow room.

Can I use the lights run on 240V?

Yes. MORSEN LED lights can run safely on voltages ranging from 85v all the way up to 260v. The cord will need to be changed out to accommodate the different voltages, but this will be all you need.

Should I be wearing protective glasses?

We always recommend that people use protective eye wear in any indoor gardening room. HPS, MH, and LED all emit huge amounts of light, and just like the sun, can be hard on your eyes.

Some of the new leaves on my plant seem to be twisting or appear to be bleached. What's going on?

This can be caused by your light being too close to the plants. Try moving the light up about 6”-18” (15-45cm). You should see these signs disappear within a few days and normal healthy growth begin again.

For Flood Lights

Can I use the lights run on 240V?

Yes. MORSEN LED lights can run safely on voltages ranging from 85v all the way up to 260v. The cord will need to be changed out to accommodate the different voltages, but this will be all you need.

For Solar Lights

What are the advantages of the all-in-one solar street lights?

  1. Solar LED street lights are lights made of a crystalline silicon PV panel (power supply), smart controller, lithium or lead-acid battery (stock power), higher LED source and other components. A special PIR sensor can provide smart control capabilities or multi-function extension.
  2. The all-in-one solar street light features a more efficient mono PV panel, long lifespan LiFePO4 lithium battery, brighter brand LED, smart controller and PIR sensor in one cabinet. The T Series is easy to install. It takes one-two workers only five minutes to finish installation and no heavy equipment is required.

What is a LED solar street Street Light?

Solar LED street lights are lights made of a crystalline silicon PV panel (power supply), smart controller, lithium or lead-acid battery (stock power), higher LED source and other components. A special PIR sensor can provide smart control capabilities or multi-function extension.

Will the lights still work if it’s cloudy?

Solar lights work even after cloudy days. During daylight, even when overcast, the solar panels continue to charge the batteries, and the system is designed to work for at least four days with no sun! (This is what we refer to as the autonomy of the system. Four days is what we consider to be the industry standard.)

Will an EverGen light stay on all night?

Yes—a system can be configured to run all night or dim to your specification. MORSEN (Tenkoo) solar lights can be programmed to operate using several operating profiles, such as dusk-to-dawn, or customized with Dark-Sky Lighting Controls that help minimize wasted light and light trespass.

STILL HAVE ANY QUESTIONS?